Amazon Prime Customers Could Receive Up to $200 Under Revised FTC Settlement

Amazon Prime customers could receive larger refunds under a revised order linked to the company’s $2.5 billion settlement with the US Federal Trade Commission (FTC).

The FTC announced on Thursday, September 17, that it would accelerate and expand payments to eligible customers under the settlement reached in September 2025.

The settlement resolved allegations that Amazon enrolled millions of customers in Prime subscriptions without their consent and made cancellations difficult.

Amazon denied wrongdoing and said it has always complied with the law.

Refund eligibility expanded

Under the original order, customers who used fewer than 10 Prime benefits during one year could receive refunds of up to $51.

The revised order increases the maximum payment to $200 and expands eligibility to millions of additional customers who used between 11 and 20 Prime benefits during a year, according to the FTC and Seattle Times reporting.

Amazon has already issued more than $845 million in refunds as of September 2026. The company is required to distribute $1.5 billion in consumer redress under the settlement.

Newly eligible customers will begin receiving automatic payments from October 1, 2026.

Payments will be sent through Venmo, PayPal or mailed checks. Customers do not need to submit claims or complete forms.

Additional payments planned

If consumer-accepted payments do not reach the required threshold by February 2027, customers who previously received refunds will receive an additional $149.

That payment would bring their total refund to $200.

The final round of supplemental payments is expected to begin by April 2027. These payments will also be issued automatically.

FTC warns consumers about scams

The FTC warned consumers to be cautious about messages claiming to offer Amazon Prime settlement refunds.

Amazon is administering the refund programme, while the FTC said it is not contacting consumers about individual payments.

The agency warned that anyone claiming to represent the FTC in connection with the refunds could be a scammer.

Amazon will also never ask customers to pay money to process a settlement refund.

Eligible customers should wait for automatic payments rather than responding to unsolicited messages or providing personal or financial information.