ISLAMABAD: Residents and businesses in Islamabad will gain easier access to several civic services as the Capital Development Authority (CDA) and Metropolitan Corporation Islamabad (MCI) expand digital public services through the PAK App.
The initiative aims to reduce the need for visits to government offices. Citizens will be able to access selected municipal and civic services through their mobile phones.
A key part of the digital drive involves online payments for CDA property tax and water bills. Citizens will be able to use available digital channels to pay eligible bills without visiting service counters.
The platform will also offer access to a wider range of CDA and MCI services. These include applications for advertising and open spaces, parking permits, generator licences, municipal approvals and other civic matters.
Under the system, applicants can submit requests online and upload required documents. They can also track their applications and make payments through available digital options.
The digital system will reduce paperwork and limit physical interactions with government offices. It will also create electronic records of applications, approvals and payments.
These digital records can help authorities track applications and transactions more efficiently. The platform will also support digital grievance handling where the relevant facility is available.
Citizens can submit complaints and service-related requests through the digital system. They can also monitor the progress of their complaints.
Residents have welcomed the move, saying online applications, digital payments and application tracking could save time and reduce the effort required for routine services.
For the CDA and MCI, the initiative forms part of a wider effort to modernise Islamabad’s administrative system.
The authorities plan to gradually shift more civic services from traditional counter-based processes to remote digital services.
The expansion could also improve the documentation of civic transactions. Electronic records can give authorities better visibility into service requests, payments and approvals.
The initiative moves Islamabad closer to a model of civic administration that relies more on mobile access, electronic documentation and digital payments.
The CDA and MCI aim to make routine public services more accessible while supporting the development of Islamabad as a digitally enabled capital.
